What Is “Agentic AI” and Why Do Dealerships Need It Now?
- Ron Scirrotto
- Aug 26, 2025
- 2 min read
AI isn’t new to automotive. But “Agentic AI” is completely different, and you need to understand the difference!
If your dealership is using chatbots, lead responders, or call routing software, you’re already familiar with “AI-lite” tools…automated systems that can assist or support basic communication. But what happens when your customers expect instant answers, proactive outreach, and seamless booking across phone, text, email, and chat?
That’s where traditional, automated AI breaks down and autonomous, “Agentic AI” steps in.
Automated AI vs. Autonomous AI
Agentic AI doesn’t just assist — it acts. An Agentic AI system is trained to:
• Be proactive and make decisions based on context
• Communicate with purpose (Set Appointments!)
• Learn and adapt to your dealership’s tone, strategy, and goals
It behaves like a fully autonomous team member — one that:
• Handles inbound and outbound communication with full awareness of your inventory, offers, and CRM history
• Follows up automatically on unsold leads
• Books, confirms, and reminds customers of service and sales appointments
• Manages trade-in workflows, FAQs, and post-visit touchpoints
• Works 24/7/365, without needing time off
This is not a bot! It’s an AI-powered agent with real dealership knowledge and operational intelligence.
Why Now?
Car buyers are more digitally fluent and impatient than ever.They expect:
• Faster responses
• Smarter answers
• Seamless cross-channel communication
But hiring more BDC reps or sales coordinators isn't always scalable.That's where 360auto.ai changes the game.
Real Results from Real Dealerships
• Hundreds of appointments booked per month without hiring.
• 70% “show rate” on sales appointments booked through the AI.
• 73% of service appointments booked without any human interaction.
• Higher engagement rates across SMS, phone, and email.
• Increased lead conversions and faster follow-ups.
• Improved customer experience — without compromising data security.
This is more than automation. It’s autonomy…with strategy.
🔒 Built for Dealerships. Designed for Privacy.
We partnered with IDPrivacy to ensure 360auto.ai is the first agentic AI platform built specifically for automotive dealerships with enterprise-grade security, data ownership, and compliance baked in for both inbound and outbound communication. Because innovation doesn’t matter if it puts your customers at risk.
📘 Learn More: Get the Automotive AI Playbook
Want to see how it works inside the dealership workflow?
👉 Click here to download the free Automotive AI Playbook It breaks down the use cases, ROI, and rollout strategy.
Don’t Get Left in the Dust!
AI is no longer optional. It’s a competitive edge — if you choose the right kind.
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